We strive to provide the best resolution for your technical issues. If our technicians are unable to resolve the primary issue stated during your consultation, you may be eligible for a refund.
For one-time support incidents, refunds must be requested within 7 days of the service date. If the issue recurs within this period, we will re-service the device at no extra charge. If we still cannot fix it, a refund will be processed.
Please note that any software licenses or hardware purchased through us are non-refundable once installed or delivered.
To request a refund, please call our support line with your ticket ID.